How can we help you?

You can book directly through our website by selecting your pickup and drop-off locations, date, and time. Choose your preferred vehicle type, provide your flight details, and confirm your booking. You'll receive an instant confirmation via email and SMS.

Yes, we accept bookings up to 2 hours before the scheduled pickup time. For urgent transfers (less than 2 hours), please contact our 24/7 support line directly.

Your driver will be waiting for you at the arrivals hall with a paging board displaying your name. We also send you the driver's name, phone number, and vehicle details 30 minutes before your scheduled pickup.

We accept M-PESA, all major Credit/Debit cards (Visa, Mastercard), and Cash payments. You can choose to pay online during booking or directly to the driver.

No. The price you see during booking is all-inclusive of fuel, driver fees, airport parking fees, and taxes. Tolls (if applicable on specific routes) are also clearly communicated.

Cancellations made more than 24 hours before the transfer are eligible for a full refund. Cancellations made within 12-24 hours receive a 50% refund. Cancellations under 12 hours are non-refundable.

Luggage capacity depends on the vehicle type. A standard sedan fits 3 passengers and 2 large suitcases. For larger groups or extra luggage, we recommend booking a Minivan or Shuttle.

Yes, we provide child seats upon request. Please specify the age and number of children in the 'Special Requests' section during your booking.